Flower Delivery Kingsbury: Terms & Conditions

Introduction

Welcome to Flower Delivery Kingsbury! These Terms & Conditions set out the guidelines for purchasing flowers and related products through our online flower delivery service in Kingsbury and surrounding areas. By placing an order with us, you agree to be bound by these terms. Please read them carefully before making a purchase.

Scope of Terms

These Terms & Conditions apply to all customers using Flower Delivery Kingsbury’s online platform for the delivery of flowers and associated products within Kingsbury and nearby locations. If you have any questions regarding these terms, we encourage you to contact our customer service team before placing your order.

Order Process

To ensure a seamless online flower delivery experience in Kingsbury, our order process is as straightforward as possible:

  1. Product Selection: Browse our online catalogue and select your desired floral arrangement or gift. Each product has a detailed description, including available sizes and variants.
  2. Personalisation: Where applicable, you may add personal messages, select delivery dates, and specify recipient details.
  3. Order Review: Review your chosen items in the shopping basket. Check all information, especially the recipient’s address and delivery date, before proceeding.
  4. Checkout: Enter requested information accurately and choose your payment method. Acceptance of our Terms & Conditions is required prior to finalising your purchase.
  5. Order Confirmation: After completing payment, you will receive a confirmation summarising your order details. This does not constitute our acceptance of your order; it simply acknowledges that we have received it.
  6. Order Acceptance: Acceptance and completion of the contract occur once we dispatch your order or send a written notification of acceptance. We reserve the right to decline orders under certain circumstances, such as unavailability of products or delivery constraints in Kingsbury and the surrounding region.

Availability and Substitutions

All products are subject to availability. The floral nature of our business means seasonal variations may affect stock. If a particular bloom or item is unavailable, we will substitute it with an equal or higher value product, maintaining as close a resemblance as possible to your original selection. We strive to inform you of any significant substitutions prior to dispatch.

Prices, Payments and Promotions

All prices displayed on our website for flower delivery in Kingsbury are listed in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges, if applicable, are clearly stated at checkout and prior to payment completion.

We accept various online payment methods. Upon selecting your preferred payment option at checkout, you authorise us and our chosen payment partners to process the transaction. Your payment will be debited at the point you place the order. Promotional offers and discounts, if stated, may only be used in accordance with their terms and are subject to availability. Offers cannot be combined or redeemed for cash value, unless specified.

Delivery Terms

Flower Delivery Kingsbury endeavours to provide prompt delivery services within Kingsbury and nearby areas, including scheduled date deliveries. Our delivery schedules are subject to local conditions, florist availability and recipient address accessibility.

  • Delivery Timings: Specific delivery times cannot be guaranteed. Deliveries are made between standard business hours unless otherwise noted during checkout.
  • Recipient Details: It is the customer’s responsibility to ensure that accurate delivery information is provided. Failure to do so may result in delays or failed deliveries.
  • Undeliverable Orders: If we are unable to deliver your order due to incorrect address, recipient unavailability or refusal, we will attempt to contact you for further instructions. Additional costs may be incurred for re-delivery or redirection of orders.
  • Collection: In some circumstances, you may opt to collect your order from an agreed local outlet. Please ensure this is arranged in advance.

Cancellations and Amendments

We understand that circumstances may change after you have placed an order. Please note our cancellation policy:

  • Cancellation By Customer: Cancellations must be requested as soon as possible before the scheduled dispatch or delivery time. Contact our customer service to initiate a cancellation. Orders that have already been prepared or dispatched may not be eligible for cancellation or refund.
  • Amendment Requests: Amendments to orders (such as delivery date changes or recipient details) will be accommodated where possible. However, once an order is in preparation or has left our premises, changes may not be implemented.
  • Right to Cancel: As flowers are perishable goods, your statutory right to cancel may be limited under the Consumer Contracts Regulations 2013. Returns and refunds cannot generally be made for customised or perishable products once dispatched, unless the product is defective or not as described.
  • Cancellation By Flower Delivery Kingsbury: We reserve the right to cancel orders at our discretion, for reasons such as stock unavailability, inability to deliver to the requested address, or suspected fraudulent activity. In the event of cancellation by us, any payments received will be refunded in full.

Returns and Refunds

Flower Delivery Kingsbury is committed to customer satisfaction. If your delivery is defective, damaged, or not as described, please notify us within 24 hours of receipt. We may request photographic evidence to assist with our investigation. Eligible refunds or replacements are processed promptly. For quality concerns regarding perishable goods, customers are requested to report issues as soon as possible after delivery to enable swift resolution.

Refunds are made to the original payment method, usually within 7 working days following approval. Non-perishable items are subject to standard UK consumer rights regarding returns and faulty goods. Please note, we cannot issue refunds solely due to non-acceptance by the recipient, incorrect delivery information, or delays caused by circumstances outside our reasonable control.

Product Quality and Care

Great care is taken in preparing all floral arrangements. Variations in colour and appearance may occur due to seasonal availability and natural differences in flowers. We recommend following the care instructions included with your delivery to maximise longevity. If, despite these measures, you are dissatisfied with your bouquet, please contact us promptly so we may investigate and provide an appropriate solution.

Liability

Flower Delivery Kingsbury’s total liability for any claim arising in connection with an order will be limited to the price paid for the relevant goods or services. We are not liable for indirect, incidental, or consequential losses, including but not limited to loss of profits, contracts, or goodwill.

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded or limited under applicable law.

While we strive to ensure accurate and timely deliveries, we are not responsible for delays, failed deliveries, or damages arising from events beyond our control, such as adverse weather conditions, strikes, or force majeure circumstances.

Data Protection and Privacy

We are committed to the lawful and fair processing of your personal data in compliance with the UK General Data Protection Regulation (UK GDPR). All customer information provided during the ordering process will be collected, stored, and used solely for the purposes of fulfilling your order and improving our services. Details are available in our comprehensive Privacy Policy.

Intellectual Property

All content on the Flower Delivery Kingsbury website, including images, text, and logos, is the intellectual property of Flower Delivery Kingsbury or our licensors. Use of any content for non-personal or commercial purposes without prior written consent is strictly prohibited.

Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions from time to time. Any changes will take effect immediately upon posting on our website. Continued use of our service following changes indicates your acceptance of the revised terms. We recommend reviewing this page periodically for updates.

Governing Law

These Terms & Conditions and any contract or dispute arising from use of Flower Delivery Kingsbury’s services are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the English courts.

General Provisions

If any provision of these Terms & Conditions is found to be unenforceable or invalid, the remaining provisions will continue to apply. Failure to enforce any provision shall not constitute a waiver of that or any other provision.

Applicability to Kingsbury and Surrounding Areas

These Terms & Conditions expressly apply to all customers ordering flower deliveries from Flower Delivery Kingsbury within Kingsbury and the surrounding areas. By placing an order, you confirm your acceptance of these terms as they relate to flower delivery in these locations.

Contact and Questions

If you have questions about these Terms & Conditions or require further assistance, please refer to the Contact page on our website. We are here to help make your online flower delivery experience in Kingsbury smooth and enjoyable.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is 491 Kingsbury Rd, London, NW9 9ED.

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingsbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingsbury.

For assistance with orders, returns or account queries, please fill out the Contact Us form.