Flower Delivery Kingsbury: Returns, Refunds & Complaints Policy

Our Fresh Flowers Guarantee in Kingsbury

At Flower Delivery Kingsbury, we pride ourselves on providing only the freshest flowers to our valued customers throughout Kingsbury and the surrounding areas. Whether you are ordering for a local home, a nearby business, or sending a thoughtful gift, we stand by our Fresh Flowers Guarantee for every bouquet and arrangement. As your trusted local florist, we want every order to delight and impress.

Damaged-on-Arrival Policy

We understand how important it is for your flowers to arrive looking perfect. If you receive an order that has been damaged in transit, please inform us within 24 hours of delivery. Our dedicated team will swiftly investigate and resolve the issue. Photos of any damage may be requested to help us improve our packaging and delivery processes.

Freshness Window

All our arrangements are crafted from premium, fresh flowers sourced daily. We guarantee that your blooms will remain vibrant and enjoyable for at least 5 days from delivery when cared for according to our instructions. Should your flowers wilt or perish within this freshness window despite proper care, simply contact us with details and a photo. We are committed to your satisfaction and stand behind our freshness promise in Kingsbury.

Refunds & Replacement Options

Your satisfaction is our priority. If your flowers are delivered damaged or do not meet our freshness guarantee, you are eligible for either a full refund or a complimentary replacement arrangement. Upon validating your claim, we will process your preferred solution promptly. Refunds are made to the original payment method and usually appear within 3-5 working days, while replacements are typically delivered at the earliest available slot.

Complaints Process

If you have a complaint or feel that our service fell short of your expectations, we encourage you to reach out to us as soon as possible. Please provide your order details and a clear description of your concern. Our team will acknowledge your complaint within one business day and strive to resolve the matter swiftly, keeping you informed every step of the way. We are dedicated to making things right and value every piece of feedback as an opportunity to improve.

Serving Kingsbury Households & Businesses

As a well-established local florist, Flower Delivery Kingsbury is proud of our reputation for excellent service and fresh flowers. Our returns, refunds, and complaints policies are designed with your peace of mind in mind. Whether you’re ordering for a business event, a special home delivery, or a unique occasion, you can trust us to deliver on our promises. Thank you for supporting your neighbourhood Kingsbury florist—we value your loyalty and are always here to help.