Flower Delivery Kingsbury Privacy Policy

Introduction

This Privacy Policy explains how Flower Delivery Kingsbury collects, uses, stores, and protects personal data of our customers who place orders for flower delivery services in Kingsbury and the surrounding districts. We are committed to ensuring your privacy and handling your information in accordance with the UK General Data Protection Regulation (GDPR) and related data protection laws.

Scope of This Policy

This policy applies to all individuals who place orders with Flower Delivery Kingsbury for deliveries in Kingsbury and its nearby areas. It covers all data collected through our website, telephone orders, and any other ordering methods we provide.

What Data We Collect

When you interact with Flower Delivery Kingsbury, we may collect the following categories of data:

  • Identification Data: Your full name and, if applicable, the recipient’s name.
  • Contact Data: Your delivery address, billing address, phone number, and any alternative contact information.
  • Order Information: Details of your order, such as products purchased, order value, delivery preferences, and personalized message (if provided).
  • Payment Data: Payment confirmation. Please note, we do not store your card details; these are processed securely through our payment processor.
  • Correspondence: Any communications you have with us regarding your order, queries, or feedback.
  • Technical Data: IP address, browser type, device type, and usage data collected via cookies or website analytics for operational and security reasons.

Lawful Basis for Processing Personal Data

Under the GDPR, we only process your personal data when we have a valid legal basis to do so. Our lawful bases include:

  • Performance of a Contract: Processing necessary to fulfill your flower delivery order.
  • Legal Obligation: Compliance with legal requirements such as tax and accounting regulations.
  • Legitimate Interests: To improve our services, prevent fraud, or handle customer queries, so long as these interests do not override your fundamental rights.
  • Consent: Where you have provided explicit consent, such as subscribing to marketing communications.

How We Use Your Data

We use your information for the following purposes:

  • Processing, managing, and fulfilling your orders.
  • Communicating with you regarding your order, including delivery updates or issues.
  • Handling requests, queries, feedback, or complaints.
  • Maintaining internal records for business, accounting, and legal compliance.
  • Improving our products and services through analytics and customer feedback.
  • Sending marketing communications if you have opted in (you can unsubscribe at any time).

Personal Data Retention

We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Generally, order data is kept for up to six years to comply with tax regulations. After this period, your personal details are securely deleted or anonymized unless we are required by law to retain them for longer. Non-essential information (such as messages on cards) is deleted within one year of order completion.

Data Sharing and Processors

To operate our service efficiently, we may share your data with trusted third-party service providers, known as data processors, who perform functions on our behalf. Our primary categories of processors include:

  • Payment processors: For secure handling of transactions (we do not store your payment details).
  • Delivery partners: To ensure your flowers are delivered to the correct address.
  • IT and customer service providers: For website hosting, technical support, and communications management.
  • Professional advisers: Including accountants, auditors, or legal consultants who assist in business operations and compliance.

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify, in full compliance with GDPR.

International Data Transfers

Your data is primarily processed within the UK and European Economic Area (EEA). Should any transfer outside these areas become necessary, we will ensure that adequate safeguards are in place to protect your information as required by law.

Data Security

We are committed to ensuring your information is secure. We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, destruction, or disclosure. This includes secure servers, restricted access, data minimization practices, and staff data protection training.

Your Data Rights

Under the GDPR, you have several rights regarding your personal data:

  • Right of Access: You can request a copy of your personal data that we hold.
  • Right to Rectification: You can ask us to correct any incorrect or incomplete data.
  • Right to Erasure: You can request deletion of your data in certain circumstances.
  • Right to Restrict Processing: You may limit how we use your data in certain cases.
  • Right to Data Portability: You have the right to receive a copy of your data in a structured format and transmit it to another service provider.
  • Right to Object: You can object to the processing of your data for direct marketing or in situations where our legal basis is legitimate interest.
  • Right to Withdraw Consent: Where consent is the basis for processing, you can withdraw it at any time. This does not affect previous lawful use of your data based on consent.
  • Right to Lodge a Complaint: You have the right to complain to the data protection supervisory authority if you believe your rights have been violated.

To exercise these rights, please contact us using the details provided on our website or via the ordering platform you used. We will respond to your request in accordance with legal timeframes.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact and Further Information

If you have questions or concerns about this Privacy Policy, your personal data, or how your information is handled, please refer to the contact details provided on our website. We are here to ensure your privacy questions are addressed promptly and thoroughly.